Physical Hobby Goods
After ordering online, you will receive an email confirmation from Paypal containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. Our aim is despatch your goods on the first working day of your order but it may take up to 3-5 working days in peak periods such as during a Sale or Christmas.We will send your goods via Australian Post.
If the item is sold out or for other reasons unavailable we will advise you by email or phone and where possible suggest an alternative. You may elect to wait for the item to come back into stock or have you purchase refunded as well.
When your goods are despatched you will be notified by email and given a tracking number to track deliveries on the Australia Post website.
Please note deliveries by Australia Post require a signature on Delivery. If you are not home to receive the delivery, a card will be left and your goods returned to the pickup point indicated on the card. Most times when an item is reported "not arrived" it has been at the pickup point for some time.
Consider using your business address as the delivery point if the normal address is likely to be unattended when Australia Post arrives. This may avoid an unnecessary trip to the Post Office or Auspost Depot.
If you wish to query a delivery please contact us at firstname.lastname@example.org or call 02 92869307 during business hours weekdays.
Christmas 2016 Delivery - be early
Our dispatch times on in-stock items are generally between 1 and 2 working days. However, during busier times leading up to Christmas until January, dispatch times can take up to 5 working days.
Restrictions on Sending via Australia Post and other Carriers
Safety Regulations prohibit some hobby products from being posted. These include highly flammable and potentially explosive substances.
Specific items we cannot supply by Post include:-
Estes Rocket Motors
Aerosol Spray Paint cans
Some Glues and Thinners
Fuel for Gas Cars.
Lithium Polymer (Li-Po) Batteries cannot be shipped overseas or by domestic air carriage. They can be carried by road transport only.
Large and Fragile items
Some items are too large and/or fragile to be sent by post or carrier and are only available for collection at a Hobbyco Store in Sydney.
These items include Pre-formed NOCH Model Railway Layouts and other nominated large/fragile items.